Follow

The Basis System Administration user interface does not display correctly.

Answer

This is caused by an incorrect DPI setting. To resolve this issue, perform the following steps.

1. Right-click on the Windows desktop and select Properties. The Display Properties window appears.
2. Navigate to the Settings tab.
3. Click Advanced. The Monitor Properties window appears.
4. On the General tab, for the DPI setting, select Normal size (96 DPI).
5. Click Apply, or click OK to save your changes and exit.
6. Click OK to exit the Display Properties.
 
Windows 7 / Server 2008: Text magnification needs to be 100% in order for forms to show properly.  In order to check and change the text size, you can use the steps outlined in the following article: http://windows.microsoft.com/en-US/windows7/Make-the-text-on-your-screen-larger-or-smaller
 
Basis/OnGuard runs best with screen resolutions higher than 800 x 600.
 
If these steps do not resolve the issue on a computer running Windows 7, refer to the following Microsoft Knowledge Base article for additional resolution steps.
http://support.microsoft.com/kb/2396756
 
This article addresses a specific issue with Windows 7 when being run on a laptop:
 

Applies To

Basis/OnGuard (All versions)

Windows XP
Windows Server 2003
Windows 7
 

Additional Information

None

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Limited Warranty on Information: The documents contained on this website are distributed as is, without warranty of any kind, either express or implied, including but not limited to implied warranties for the document’s quality, performance, merchantability, or fitness for any particular purpose. Neither Stanley Security Solutions, Inc., nor its dealers or distributors shall be liable to the user or any other person or entity with respect to any liability, loss, nor damage caused or alleged to be caused directly or indirectly by this information.