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TECHNICAL AND PRODUCT SUPPORT GROUPS


 

Software Support
To send an email request to technical support for software such as BASIS, Wi-Q, Wi-Q Interface, NT500, Omnilock Facility Manager, WAMS email Software Support.

 

Electromechanical Support

To send email on hardware questions for BASIS locksets, WiQ locksets, locks with wires and/or batteries, electrified switches, ES strikes email Electromechanical Support

 

Hardware Support

To send email to the mechancial support team for assistance on cylindrical, mortise, tubular, deadbolts, cores, keys, ect, email Mechanical Support

 

PHI/Door Closers/Stanley Hinges Support

To send email to the exit device and door closer support group regarding PHI APEX, Reliant, Olympian, ARM-A-DOR, D4990 Auto Operators, and Stanley Door Closers D4550, D3550 and 1650 devices, email PHI Exit Device, Door Closer Support Team.

 

Keystone Software Support

Do you need assistance with Keystone 600 or software that manages your keying system, send those emails to Keystone Support

 

 

CUSTOMER SERVICE GROUPS 


 

Customer Service

To send an email to customer service for questions such as pricing and availability, placing an order or questions on an existing order, Customer Service Help

 

Return Authorization Group

To send an email requesting a RMA or RGA for either replacement or credit, you should email the RGA Credit Group

 

For Key Cutter Questions

To email a request fregarding your key cutter, please forward your inquiry to BAS-keycutterinquiry.us@dormakaba.com.

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