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My Wi-Q Controller fell offline. Will it reconnect?

Answer

The wireless controllers are designed to reconnect to a nearby portal gateway should it fall offline unless it is locked to a specific portal. If the portal is not available for a while, the controller will go into a beacon cycle. This is to save the battery's life time. The beacon is as follows:

  • 60 Seconds
  • 5 Minutes
  • 10 Minutes
  • 15 Minutes
  • 20 Minutes
  • 25 Minutes
  • 30 Minutes
  • 40 Minutes
  • 50 Minutes
  • 60 Minutes
  • 2 Hours
  • 4 Hours
  • 8 Hours
  • 16 Hours
  • 24 Hours

After the reader has completed the beacon cycle, it will beacon once every 24 hours until it connects to a portal gateway.

Applies To

Wi-Q & WAMS 3.0 Controller Firmware

Additional Information

To force the reader to reconnect, an anti-tamper can be performed. To anti-tamper the lock, swipe a card that does not have access to the reader repeatedly until it locks out. After 60 seconds it will resume accepting the cards. Swipe the card again. On a Wi-Q controller, the blue lights should begin blinking indicating the reader is trying to communicate to the portal gateway. Verify the portal is online and in the segment.

 

Additionally, a soft reset can be performed at the controller. A simple unplug of the power/battery and then reconnecting it will reboot the controller and wake it up.

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