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Why do I get green lights and red lights with beeping sounds when I swipe my card?

Answer 

Your battery is in alarm stage and needs to be replaced immediately.

Applies To

BASIS V, BASIS G offline readers and WiQ WDC readers.

Additional Information

Low battery alarm will give you 3 green and red lights with 3 beeps when a valid credential is presented. Usually by this time the lock does not have enough power to unlock but you can still attempt to push down on the handle for 3 seconds to see if it will unlock. If you are using B.A.S.I.S then you can plug a new battery into the programming cable to gain entry to the room. Otherwise you will have to have a key to gain entry.     

 

For additional information regarding light and sounder responses, please see the attached document: Lights and Audible Responses.

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