The Stanley Wi-Q Communication Service is running but the workstation name is still not listed in the portals tab in the Configuration program.
The data source in the connection strings may be incorrect in the config files. This can happen if the SQL database is installed in an instance other than the default, (local)\OSI SQL instance. To check the connection strings, do the following:
Navigate to: C:\Program Files\Stanley Security Solutions\Stanley Wi-Q AMS Services\Wi-Q Comm Service\Wi-QCommCore.dll.config file.
Make a backup copy of this file.
Right click on the Wi-QCommCore.dll.config file and open it with notepad.
Locate the section of the config file labeled <!--Database Configuration-->
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