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Why doesn't my lock unlock when I get a green light? (Granted Access)

Answer

If you are getting green light flashes (No red or beeps) and your lock still does not unlock, check the motor connection to make sure it is plugged in and there are no pinch points in the wires.

Applies To

BASIS V, BASIS G, Keypad EZ

Additional Information

This is not the only possible cause, however, first check the connection to ensure the motor wires are securely plugged in and the wires are not pinched.

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