Follow

SHELTER Cloud Software Updates

Answer:

  • Repeaters
    • Status values not accurate:
      • Symptom: Repeater status values being displayed incorrectly
      • Resolution:  Updates to reflect the appropriate values
    • Status interval not refreshing correctly:
      • Symptom: Repeater Status Interval not refreshing correctly
      • Resolution: Updates to display the selected drop down value
    • Repeaters not showing in Groups:
      • Symptom: Repeaters not showing as controllers in Group Management
      • Resolution: Updates so that repeaters are returned as control groups
    • Repeater not assigned a group in a system without locks:
      • Symptom: Enrolling repeater into a system without locks, causes the repeater to not be assigned to All Devices Group
      • Resolution: When a repeater is enrolled into a system, the system automatically configures the repeater to belong to All Devices Group
             
  • General Devices

                            Un-enroll:

      • Symptom: Un-enrolling a device from a Gateway in the software would Un-enroll the device, however the device would remain in the Shelter cloud software lists
      • Resolution: On Un-enrollment from the Gateway, the device is now removed from the accounts devices and should no longer show in the Shelter cloud software lists

                              Group Management:

      • Symptom: Gateways displayed as the Gateway ID
      • Resolution: Gateways displayed as the Gateway Name
                       

 

Applies To: SHELTER
 
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Limited Warranty on Information: The documents contained on this website are distributed as is, without warranty of any kind, either express or implied, including but not limited to implied warranties for the document’s quality, performance, merchantability, or fitness for any particular purpose. Neither Stanley Security Solutions, Inc., nor its dealers or distributors shall be liable to the user or any other person or entity with respect to any liability, loss, nor damage caused or alleged to be caused directly or indirectly by this information.